Info

What is cashless?

Cashless means paying without cash. The wristband, which you will receive on site at the check-in when showing your festival ticket, has an integrated chip, which is your electronic wallet and allows you to pay cashless on the entire festival ground.

Why cashless?

Faster: fast and contactless payment.
Safer: reduces cash loss and theft.
Better: more time for your festival experience.

Is it also possible to pay using cash?

No. Only cashless payments can be made throughout the entire grounds (exception: Lidl Rock Store). The advantage: you can use your wristband to pay for everything from beer to merchandise.

How can I top-up before the festival?

Register here with your festival ticket or use our app. Once you have registered, you can top-up your credit using various payment methods.

Is it possible to top up at the festival?

Of course! You can top-up more credit at any time using our app. Furthermore, there are top-up stations where you can top-up with cash, Visa, Mastercard or EC-Card. You can find them in the infield and camp sites.

What are pre-orders?

You can pre-order some extras in advance and save yourself time and hassle at the festival. From upgrades to mobile power stations for your power supply at the tent, there is something for everyone.

What do I have to do if my ticket was bought by someone else?

Let the person give you the ticket. You can register here or using our app with the barcode on your ticket and top-up your credit. Please make sure that you queue at the check-in with your registered ticket so that it can be assigned to your chip and credit in the system. You find the locations of the CHECK-INs on the map.

Something is not working, who can I contact?

If you have any problems with registration or loading credit, contact us here. Please note that we can only help you in the event of loss or problems if you have already registered in advance.

How do cashless payments work at the festival?

We will exchange your festival ticket for your wristband with a cashless chip when you check-in at the festival. If you have already registered and topped up your wristband in advance, your credit will be available to you immediately since your ticket is linked to the cashless system. Your pre-orders are also stored on your wristband and are ready to use immediately! If you have not yet topped up your wristband, you can do so at the festival using our app or at one of the top-up stations.

What do I have to bring to check-in?

Your ticket and an ID document for an age check. The rest is automatic.
Important: Despite the registration you have to bring your festival ticket to the check-in.

Can I collect the wristbands for my group?

No, each festival goer must be present at wristband exchange (check-in) and needs to have their ticket scanned. It’s not possible to do this for other people.

How do I know how much credit I have left?

You can check your balance any time via the app or website. Furthermore, the electronic cash register will display your current balance every time you make a purchase. You could also visit one of the top-up stations on the festival ground to check your remaining credit.

Can I get receipts or invoices?

Yes. You can view receipts of your transactions here or in our app.

What happens with my personal data?

We use the cashless payment service of the Austrian company GET (https://www.get.systems/) for cashless payment at our festivals. GET needs personal data from you to provide and process this service – particularly the repayment of unused credit. Your personal data are only processed with your express consent.

We have concluded a so-called Data Processing Agreement with GET in line with European data protection. This means that GET may not process the data collected from you independently, only on our instruction and to our requirements. Equally, your data are protected within the scope of technical and organisational measures (TOM) guaranteed by GET.

You have two options for using the service. You can either register directly via the GET app or website with the barcode of your festival ticket and purchase credit which is then transferred onto your personalised payment chip on your wristband when checking in at the festival. Alternatively, you can buy credit for your payment chip directly at one of the top-up stations on the festival site without giving away any personal data.

As soon as your personal data are no longer needed for the provision of the services and to process payment transactions and the remaining credit, and no legal retention obligations prevent it, your data are deleted. Equally, you can contact GET directly to have your data deleted.

For further information, you can refer to our Data Policy and the Privacy Terms of GET.

What if I still have credit on my chip after the festival?

Your leftover credit can be easily refunded after the festival. The refund starts on Monday, 9 June 2025. Further information will be published here.

Dos & Don'ts Outfield

Dos & Don'ts Infield

Small sealed snacks such as muesli bars are generally allowed - but these are really only small items. Fresh foods such as a sandwich or a banana are not allowed.