FAQ

When is Rock am Ring 2021 taking place?

Rock am Ring 2021 takes place from 11 to 13 June 2021.

What bands are playing at Rock am Ring 2021?

Get all the information on the currently confirmed line-up here. Avoid missing any updates by signing up for the newsletter here.

When will the lineup be finalised?

As soon as the lineup has been published and is available online, you’ll find it here: Lineup

What is the difference between Rock am Ring and Rock im Park?

Rock im Park takes place in the city of Nuremberg in Bavaria. Rock am Ring is held at the same time on the Nürburgring in the Eifel region. The same bands appear at both festivals, but on different days. Tickets are only valid for the relevant festival.

I am still a minor. Can I still come to Rock am Ring?

Infants and small children under 8 are not allowed on the event site.

Concerts:

Children between the ages of 8 and 14 years may only attend the concert when accompanied by a primary carer.

Young people between the ages of 14 and 16 with parental permission may attend concerts until midnight without the presence of a primary carer. You can find a form for granting this written consent here: Consent form

For young people over the age of 16, admission to concerts and musical performances is permitted after midnight without the presence of a primary carer.

Generally speaking, parents are primary carers, not persons acting with parental power (an older friend, for example). The above rules apply exclusively to concerts and not to any dance events in the area of the event site. The provisions of the German Youth Protection Act (Jugendschutzgesetz (JuSchG)) apply.

Camping:

People aged under 16 years are only permitted to camp when accompanied by a primary carer.

A primary carer is a person who either alone or jointly with another person is entitled to provide primary care under the provisions of the German Civil Code (Bürgerliches Gesetzbuch). Generally speaking, this means the parents and not persons acting with parental power (an older friend, for example).

Discos:

The above rules apply exclusively to concerts and not to any dance events in the area of the event site. Here, the same rules apply as in any other discotheque: attending public dance events without the presence of a primary carer is not permitted for children and young people under the age of 16 years, and is only permitted for young people over 16 years until midnight at the latest.

The provisions of the German Youth Protection Act (Jugendschutzgesetz (JuSchG)) apply.

TICKETING

I want to swap my Rock am Ring 2020 ticket for a 2021 version. What do I have to do?

The deadline for swapping tickets has unfortunately expired. From 15 July 2020, we will be offering ticket price refunds. You can find more information here


I have purchased a Caravan Camping badge and want to swap this for 2021. Is this possible?

Unfortunately, the deadline for swapping tickets has expired. We are now offering ticket refunds.

You can find more information here

I won a ticket. Is the ticket also valid for 2021?

The ticket is only valid for 2021 if you swapped it via our online platform by 30 June 2020. The order confirmation which you received via email is valid as a ticket for Rock am Ring 2021 when combined with your Rock am Ring 2020 ticket.

I have lost my 2020 ticket. Who can I contact?

Please contact your ticket provider.

I have bought tickets for my friends and me. Does everyone in our group get the loyalty package?

The strictly limited edition Ringrocker loyalty package will be received by every attendee who swapped their 2020 Weekend Festival Ticket for a 2021 Weekend Festival Ticket by 30 June 2020.

How do I get my Ringrocker loyalty package?

Details of the strictly limited edition Ringrocker loyalty package were sent to the email address provided by you during the festival ticket swap by 15 July 2020. If you have not received an email by 15 July 2020, please contact [email protected] or as applicable [email protected] directly.

What does the Ringrocker loyalty package contain?

The Ringrocker Loyalty Package includes a strictly limited Rock am Ring anniversary baseball cap.

In addition, our partner EMP includes a 20% discount voucher, which can be redeemed online with a minimum order value of 25€. Books, media, Rammstein, Böhse Onkelz, vouchers & articles that include a donation contribution are excluded from the promotion.

Furthermore you will receive a voucher for a 4 months music streaming service with Deezer Premium*. Stream over 56 million songs, thousands of podcasts and audio books without advertising, provided by Deezer Premium. Download them for offline listening and look forward to personal recommendations.

* At the end of the 4-month trial period, the subscription changes to a paid subscription. You can cancel at any time. This offer applies only to users who have not yet taken advantage of a free trial or special offer from Deezer and/or have never been a user of a paid subscription from Deezer. The offer is valid only once per user*. This offer cannot be combined with any other offers.

I have swapped my Rock am Ring 2020 ticket for a 2021 version. What do I need on-site to gain entry?

You received an order confirmation via email when swapping your ticket. A print-out of this email, in combination with your Rock am Ring 2020 ticket, is valid as a ticket for Rock am Ring 2021.

After the swap, is my 2020 ticket a personalised ticket because of the confirmation email?

No, your ticket is not personalised after the swap.

I entered the wrong email address during the swap proces. What do I do now?

Please contact your ticket provider (you can see who your ticket provider is from the printed logo on your ticket).

I haven’t received an order confirmation. What do I do now?

Please check your spam folder to see if the email has ended up there. If you can’t find the email there either, please contact [email protected] or [email protected] as appropriate.

I have lost my order confirmation. What do I do now?

Please contact [email protected] or [email protected] as appropriate.

I have swapped my ticket and have now changed my mind. Can I reverse the swap?

No, unfortunately that is not possible.

What do I have to do to get a refund for my Rock am Ring 2020 ticket?

For anyone who has not swapped their tickets and instead wants to return them, we are now offering ticket refunds. Get information on the exact procedure here.
Please note that processing times may be longer than expected.
IMPORTANT:
You can only request a ticket refund from where you purchased your ticket.
Ticket refunds are not possible for any fans who have swapped their 2020 tickets for 2021 tickets.

Will the whole ticket price be refunded?

Yes, the price printed on the ticket will be refunded.

Will fees added to the ticket price also be refunded?

Yes, ticketing fees will also be refunded. It will not be possible to refund postage fees, ticket insurance and any payments for gift wrapping of the ticket delivery.

Do I have to send in my original Rock am Ring 2020 ticket?

Yes, you must send in your original Rock am Ring 2020 ticket. To be on the safe side, you should also make a copy of your ticket. We therefore recommend that you send your tickets via insured delivery.

Does it matter what delivery method I choose?

In general, you are free to choose your delivery method. However, we assume no liability for lost deliveries which have been sent uninsured.
We therefore recommend that you send your tickets via insured delivery. To be on the safe side, you should also make a copy of your ticket. Returning your ticket to us is done at your expense.

How should the tickets be sent?

The ticket price can only be refunded upon presentation of the original tickets. Please contact your delivery service provider if you have questions about delivery methods. We recommend that you send your tickets via insured delivery.

Who pays the return postage costs?

Returning your tickets to us is done at your expense.

How long will it take to process my ticket refund?

Our ticketing partners are being confronted with a large number of customer enquiries due to the countless events which have been cancelled or postponed due to the corona pandemic. In general, we ask that you contact your ticket provider if you have questions about the time needed for refunds or about the ticket refund process. You can see who your ticket provider is from the printed logo on your ticket.

When will I receive my ticket refund?

It is important that you send your original tickets together with the PDF form to the company you purchased your ticket from. After your letter has been received, you will get an email with the status of your request. Due to the current situation, please understand that processing times will be longer than normal.

I haven’t received my refund yet. What should I do?

Our ticketing partners are currently processing a very high volume of customer enquiries, meaning that processing times may be longer than expected. Therefore, we ask that you stay patient regarding questions about the status of refunds. In urgent and exceptional cases, please contact your ticketing provider directly. You can see who your ticket provider is from the printed logo on your ticket.

I did not purchase my Rock am Ring 2020 ticket in the official presale and paid more than the printed ticket price. How much money will I now get back?

We generally advise against purchasing tickets via other platforms. Often, the tickets are offered at excessive prices or the tickets are fake!
We generally only refund the price printed on the ticket and not the price you paid via a non-authorised third party.

I am injured and would still like to attend Rock am Ring. Can I use the area for attendees with disabilities or another more protected area on the festival site?

No, this is not possible, because the area for attendees with disabilities is intended exclusively for this group.

I am pregnant and would still like to attend Rock am Ring. Can I use the area for attendees with disabilities or another more protected area on the camping and festival site?

No, this is not possible, because the area for attendees with disabilities is intended exclusively for this group. The duty of care for an unborn child is borne exclusively by the child’s mother and is not the organisers’ responsibility.

Are there special rates for members of band fan clubs?

No.

Who can I contact if I have further questions?

If you have not found the appropriate information for your issue in our FAQ, please contact [email protected]

BARRIER FREE

What do attendees with disabilities need to consider?

Attendees with disabilities who possess an official disability pass can book a Weekend Festival ticket and a Parking & Camping ticket in their desired category and will receive a complimentary ticket for an accompanying person. The only way to buy these tickets is by calling Frankfurt Ticket on 069 – 13 40 400 or Eventim on 01806 – 57 00 70.

In principle, attendees with disabilities can use all camping areas for which they have a valid ticket. Anyone who needs wheelchair-accessible showering facilities and a power supply can use a campsite with special facilities. The camping area for attendees with disabilities is located in area B2a, directly next to the main entrance. The site has wheelchair-accessible sanitary facilities and showers as well as power supplied by the organiser. You will need a General Parking & Camping category camping ticket for B2a. You can find further information here

Who can I contact if I have further questions about accessibility?

If you have not found the appropriate information for your issue in our FAQ, please contact [email protected]

EXPERIENCE CAMP

What is the Experience Camp?

The Experience area is an exclusive camp located directly next to the Volcano Stage with comfortable and pre-built accommodation, high-quality sanitary facilities and paved paths.

I want to know more about the Experience Camp. Where can I get more information?

You can get more information on the Experience Camp here: https://rockamring.experience-camping.com

Who can I contact if I have further questions about the Experience Camp?

If you have not found the appropriate information for your issue in our FAQ or on the info page, please contact [email protected].

PARKING & CAMPING

What parking & camping categories are there?

You can find more information on the parking & camping categories in this article and here.

What is Green Camping?

Green Camping Areas enable all environmentally conscious festival attendees to camp in separate areas. Special rules apply here.

Do I need an extra parking ticket with the camping ticket?

The tickets for the categories General Parking & Camping, Green Parking & Camping and Rock’n’Roll Parking & Camping include a parking permit for the associated camping area. For the Caravan Camping areas, you will need one caravan parking badge per vehicle and one Caravan Camping ticket per attendee.

Where do I put the caravan badge?

The caravan badge must be placed in the upper left of the windscreen of the towing vehicle or mobile home.

Is there an early arrival ticket this year?

No early arrival ticket is needed. We will be opening the parking and camping sites for all Rock am Ring attendees in possession of a valid Rock am Ring parking / camping ticket at 12pm on Wednesday 09 June 2021.

Are wristbands being issued throughout the weekend?

Wristband issuing starts on Wednesday when the parking and camping areas open, with decentralised issue points set up in the major parking areas. The decentralised issue points are open continuously until midday on Friday. When the festival begins, the issue points at both entrances will remain open.

How are the camping plots allocated?

The camping plots are allocated on a first-come, first-served basis. There are multiple teams on hand to help you with allocation of the camping plots. Please accept their help and take note of the following information regarding allocation of the camping plots:

  • •Only bring camping equipment to the Ring which is strictly necessary. This will make entering the site easier for you and organisation easier for us!
  • •Avoid bringing unnecessary structures and one-person tents. This saves space for everyone!
  • •Be sure not to leave too much space between tents.
  • •Avoid creating large empty spaces in the middle of a plot which are no longer viewed as free camping space from outside.
  • •Do not block areas for friends arriving later: this stops the space being used effectively. Please put up their tent straight away with yours when you arrive and find a plot.

Is it possible to reserve a parking space and/or a campsite?

No, unfortunately not. The areas are too large for reserving a particular site to be possible. Anyone wanting to camp together should also arrive together!

We are arriving with a caravan and cars. Can we camp together?

Anyone arriving with a mobile home, caravan or folding trailing with a towing vehicle will automatically be directed to a caravan area. The use of these areas is reserved for attendees with Caravan Camping tickets plus caravan badges. In 2021, specific badges for areas B, C and D will be offered separately, meaning attendees must park in the designated caravan area. Combined parking and camping for these vehicles and people carriers with integrated sleeping facilities is only permitted in the caravan areas. Individual cars are not allowed there and must be parked in other parking areas. However, camping together is possible: an additional tent or awning may be put up next to the vehicle in the caravan area. Access requires a caravan camping ticket.

I am arriving by car and want combined parking and camping.

Unfortunately that is not possible.

I am arriving by motorcycle.

There is campsite for motorcyclists in B2a, combined with the campsite for attendees with disabilities. It is possible to combine parking and camping with a motorcycle here. The site can also be used as a place to leave motorcycles.

Are there individual water supplies on the camping sites?

No, but there are general sanitary facilities in all camping areas. Complimentary drinking water distribution points have been set up at all sanitary facilities with flushing toilets. In total, there are more than 1,000 water taps. Please use the water taps carefully and considerately, and avoid causing damage, as this may result in the total failure of the distribution points!

Are there individual power points in the camping areas?

There are power points available to attendees in the Rock’n’Roll camping area, the Rock am Ring Experience and in the Caravan Camping areas. You can find more information in this article:https://www.rock-am-ring.com/info/stromversorgung

Are there any shopping facilities and/or a supermarket on the festival site or in the immediate vicinity?

There is a supermarket located in B1, just 100m from the main entrance. This offers an extensive range of food, drink and other festival needs, as well as ice to cool your shopping! Starting every morning, all shuttle bus routes call at a bus stop at the supermarket, helping you do your shopping before you attend the festival.

What is meant by “no open fires”?

Open campfires are prohibited for safety reasons.

Is barbecuing banned on the campsites?

Small disposable and small, closed barbecues are allowed. However, they may also be prohibited for safety reasons under certain weather conditions (for example, in a storm).

To prevent accidents, the use of spirits, petrol and other flammable liquids is prohibited. Only standard charcoal firelighters may be used in accordance with their instructions.

Can gas bottles be used on the campsites?

Camping gas cookers with gas cartridges up to a maximum net weight of 450g are permitted. CO2 bottles are only allowed up to a permitted net weight of 500g and only to operate drink taps. They must be set up in a stable position to ensure they do not fall over and they must not be freely accessible from outside. All other gas bottles are strictly prohibited. Failure to observe this rule will result in them being confiscated and not returned! The only exception to this are gas bottles in permitted mobile home and caravan installations.

What types of drink packaging are allowed?

Glass bottles and glass containers are not permitted on the camping site. All other types of packaging are allowed. No drinks are allowed on the festival site – regardless of packaging.

Is the use of dry ice permitted?

For safety reasons, the use of dry ice is not permitted on the camping site or on the event site.

Who can I contact if I have further questions about CAMPING?

If you have not found the appropriate information for your issue in our FAQ, please contact [email protected]

FESTIVAL SITE

Crowd surfing and fireworks (flares)

Endangering other attendees – particular by “crowd surfing” or burning fireworks (flares) – is strictly prohibited and will result in ejection from the site. Ejection from the site invalidates your entry ticket. Any claim to renewed entry or a refund of the purchase price will be rejected.

Who is allowed into the first and second barricade sections in front of the two main stages?

Any festival attendee, total capacity permitting! Rock am Ring Experience participants are guaranteed entry into one of the two first and second barricade sections.

Am I allowed to bring my camera or video camera onto the festival site?

Disposable cameras, pocket cameras and mobile phones are permitted. Professional photographic and video equipment is prohibited.