FAQ

When will Rock am Ring 2022 take place?

Rock am Ring takes place June 3 – 5, 2022.

TICKET SWAP INFO

I would like to swap my (already swapped 2020 to 2021) Rock am Ring ticket to 2022. What do I have to do?

  1. Find out the ticket provider. There is either an eventim or a Ticketmaster logo on your ticket.
  2. If your ticket provider is eventim: read points 3 to 6 and check these FAQs if there are further questions.
    Your ticket provider is Ticketmaster: We’re currently working on a solution because Ticketmaster tickets cannot be swapped. As soon as the refund phase is starting you can return your ticket and purchase a new one for the originally paid price. Of course you’ll also get your Thankyou Package. Tickets are reserved - please don’t worry! Further info to follow shortly.
  3. Visit the ticket swap platform
  4. Enter your ticket barcode and your email address.
    Please note: enter an existing email address as otherwise we can’t send you a swap confirmation mail. We won’t use that email address for anything else than ticket swap and info concerning your thank you package! Promised!
  5. Click „Kaufen“ (Buy) or „weiteres Ticket bearbeiten“ (process another ticket) in case you want to swap more than one ticket.
  6. You will receive a confirmation mail once done. If not, please check your spam folder.

Bring your printed confirmation mail and your 2020 ticket (in case you’ve already swapped last year) or 2021 ticket (in case your purchased a new ticket in 2020) to Rock am Ring 2022.

If you have already swapped last year: this year’s swap confirmation mail is sufficient. You can ignore last year’s swap confirmation mail.

Please note:
If you swap your ticket you can’t get a refund. You can either swap or return your ticket.

I forgot to swap my ticket last year. Can I swap it now for next year?

No. Only already swapped tickets (from 2020 to 2021) or newly purchased tickets in 2021 are swappable.

You will have to wait for the refund phase to start (exact date to follow shortly), return your 2020 ticket and then purchase a new 2022 ticket once onsale starts.

Do I have to swap my camping ticket too?

Yes, it’s necessary to swap your camping ticket too as otherwise it’s not valid for 2022.

I’ve swapped my festival ticket last year but forgot to swap my camping ticket. What should I do now?

You can swap your festival ticket again, but your camping ticket is not swappable anymore. We recommend to wait for the refund phase to start (exact date to follow shortly), return your 2020 camping ticket and then purchase a new 2022 camping ticket once onsale starts (exact date to follow shortly).

Is there a deadline for swapping?

Yes, a deadline is necessary because due to technical reasons swapping phase and refund phase can not take place simultaneously, only one after the other. You can either swap or return your ticket. As soon as there is news we will inform you on all our channels.

Do costs arise from swapping my ticket?

No, there are no additional costs.

Can I swap more than one ticket?

Sure. If you want to swap multiple tickets, please go barcode by barcode. Once you have used the platform to swap the first barcode for a ticket, the last page of our tool gives the option to click on the button “process another ticket”. You then go through the simple process again. Your email address is then pre-filled, you enter the barcode of the next ticket and just click your way through.

I have several tickets. Is it possible to swap a few and return the rest of them?

Yes, that’s possible but not at the same time. Swap the tickets you want to swap during swapping phase and return the tickets you want to return during the refund phase. Due to technical reasons swapping phase and refund phase can not take place simultaneously, only one after the other. As soon as there is news as to when the refund phase starts we will inform you via all our channels.

I have bought several tickets for me and my friends. Does everybody get the thank you package?

Everybody swapping a Weekend Festival Ticket 2021 to 2022 gets a thank you package.

How do I get my thank you package?

There’s going to be a station on site where you can collect your package. Bring your swap confirmation email!

What’s the thank you package?

The package contains a limited, festival branded sidebag. You will of course still get your basecap from last year’s swap! Both items can be collected on site at Rock am Ring 2022.

Can I swap every ticket category?

Yes. You can swap your ticket on https://swap-rar.eventim.de.
See “I would like to swap my (already swapped 2020 to 2021) Rock am Ring ticket to 2022. What do I have to do?”

I’ve booked accommodation at the Experience Camp – is it valid for 2022?

No, you will also need to swap your experience camp ticket.

How can I swap my Experience Camp Ticket?

Log in to your Rock am Ring Experience account. Go to ‚Deine Bestellung‘ (Your orders) and click on the button called ‚Experience Package SWAP 2022‘. You will now get to the page where you can confirm the swap to 2022. Once your swap has been successful you‘ll get a confirmation mail which is your new Rock am Ring Experience Camping ticket 2022. Please remember to also swap your Weekend Festival Ticket via the Rock am Ring Online Platform. It is necessary to swap both the weekend festival ticket as well as the experience camp ticket!

I’ve booked accommodation at the Experience Camp – how can I cancel this?

You can return your ticket during the refund phase which starts once the swapping phase is over.

Can I convert my ticket to another ticket category?

No. The ticket category stays the same. If you wish to buy a different ticket for 2022 you can wait until the swap phase is over, return your ticket and get a new one.

I have a caravan badge. Can I swap it for 2022 too?

Yes, it’s necessary as otherwise your badge will not be valid 2022. Caravan badges for zones B, C and D can be converted*. Only already swapped badges (from 2020 to 2021) or newly purchased badges in 2021 are swappable.

Please write an email to [email protected] including a picture of your badge and the 4 digit number on your ticket. You’ll receive a confirmation mail which is valid in combination with your 2020 or 2021 badge.

Processing period can take up to 14 days as this is a manual process which takes time. Thanks for understanding.

* Please note:
If you swap your ticket you can’t get a refund. You either swap or return your badge.

Do caravan and parking zones stay the same if I swap my caravan badge?

Yes. Zones, B, C and D stay the same. It’s important to bring your swap confirmation mail and your original badge as otherwise it will not be valid 2022.

I’ve purchased my ticket at a box office, not online. Can I swap it anyway?

Sure, but only online. See “I would like to swap my (already swapped 2020 to 2021) Rock am Ring ticket to 2022. What do I have to do?”

I’ve won my ticket. Is it valid for 2022?

No, unless you swap it. See “I would like to swap my (already swapped 2020 to 2021) Rock am Ring ticket to 2022. What do I have to do?”

I’ve received my ticket as a present. How can I swap it?

See “I would like to swap my (already swapped 2020 to 2021) Rock am Ring ticket to 2022. What do I have to do?”

I purchased my ticket on secondary market or from a friend. Can I swap it anyway?

Yep. See “I would like to swap my (already swapped 2020 to 2021) Rock am Ring ticket to 2022. What do I have to do?”

I’ve lost my ticket. Who can I talk to?

What a pity. Please contact [email protected]

What do I have to bring to get access to the festival next year?

Please bring your swap confirmation mail and your old 2020 or 2021 ticket.

Will my ticket be personalised after I swap it?

No, your ticket will not be personalised but the swap confirmation mail (same barcodes) is needed for it to be valid. The name of the person receiving the confirmation mail does not matter.

My barcode is not recognised / invalid / another problem with my barcode.

Please check again whether you entered it correctly. Otherwise contact [email protected]

I haven’t received a confirmation mail. What should I do?

Please check your spam folder too. No confirmation there? Weird, please contact [email protected].

I lost my confirmation mail. What should I do?

Have you checked your deleted items? No confirmation mail there please contact [email protected]

Is my ticket insurance valid for next year if I swap my ticket?

Yes. Insurance will be swapped automatically with your ticket.

I have swapped my ticket but have now changed my mind. Can I undo the swap?

Unfortunately this is not possible.

I have bought a ticket for Rock am Ring 2021 but can’t attend Rock am Ring 2022 – can I return my ticket?

Yes, you can return your ticket once the refund phase starts. Due to technical reasons swapping phase and refund phase can not take place simultaneously, only one after the other. As soon as there is news as to when the refund phase starts we will inform you via our channels.

What do I have to do to get a refund on my Rock am Ring 2021 ticket?

We kindly ask you to be patient and wait for the refund phase to start. Due to technical reasons swapping phase and refund phase can not take place simultaneously, only one after the other. As soon as there is news as to when the refund phase starts we will inform you.

I bought a ticket for 2021 and want to get a refund.

We kindly ask you to be patient and wait for the refund phase to start. Due to technical reasons swapping phase and refund phase can not take place simultaneously, only one after the other. As soon as there is news as to when the refund phase starts we will inform you via all our channels.

I already booked accommodation, hotel, plane or train tickets.

Please contact the relevant supplier to clarify what your options are.

Who can I contact if I have further questions?

If you didn’t find the answers you were looking for please contact [email protected]

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